🎄 Handling Returns and Exchanges: A Seamless Experience with King of Christmas

At King of Christmas, every purchase is more than just décor—it’s a cherished part of your holiday celebrations. While we strive to ensure every item brings joy from the moment it arrives, we understand that sometimes a return or exchange is necessary. That’s why we’ve designed a process that’s straightforward and hassle-free, allowing you to focus on creating unforgettable memories.

✨ Our Return & Exchange Policy

We aim to make your return or exchange experience as smooth as possible. Here are the key details:

• Returns and exchanges are accepted within 30 days of delivery.

• Only full-priced items are eligible. Open-box items are final sale and cannot be returned.

• To ensure timely processing during the holiday season, all return or exchange requests must be initiated before December 20th.

• Begin the process by contacting our Customer Experience Team:

  • Submit a Request

  • Or email us at help@kingofchristmas.com

📝 Quick Checklist: Is Your Item Eligible?

Before proceeding, confirm the following:

• The item is within 30 days of delivery

• You have the original King of Christmas packaging

• You've contacted our Customer Experience Team to initiate the return

• The item is eligible for return (not open-box or final sale)

• You can ship the item back before December 20th

📦 Step-by-Step: How to Return Your Item

Once your return is approved and you’ve received your prepaid FedEx shipping label, follow these steps:

1. Print the return label.

2. Carefully pack the item in its original packaging.

3. Remove or completely cover any old shipping labels.

4. Attach your new return label securely.

5. Drop off your package at any FedEx location, or schedule a FedEx pickup from home.

Please include all parts and accessories originally received to avoid delays. If your box was damaged in transit, reach out to us with photos so we can assist.

🛠 Common Product Questions & Quick Fixes

Flocked Tree Discoloration
If you notice any flocking issues on your white tree, please email us with photos and we’ll guide you through the next steps.

Missing Parts or Accessories
Your tree should include a storage bag, gloves, and a remote. If anything’s missing—whether it’s tree sections or accessories—contact us right away.

Only Part of Your Tree Arrived?
Larger trees often ship in multiple boxes. Please check your shipping confirmation for multiple tracking numbers to ensure all pieces are en route.

💡 Pre-Lit Tree Troubleshooting

Our pre-lit trees feature a convenient power pole system for quick setup. If you’re having lighting issues:

• Submit a troubleshooting request through our Support Portal

• Our team will walk you through simple fixes or provide a resolution if needed

Our trees use micro-LED lights that last up to 25,000 hours. And if one bulb goes out, the rest stay lit—no need to replace individual bulbs.

📞 How to Contact Customer Support

Need help? Our dedicated Customer Experience Team is here for you. To ensure fast assistance, please provide:

• Your order number, or

• The email address used at checkout

Reach out via:

• Online Contact Form

• Email: help@kingofchristmas.com

Once your return is in transit, use the tracking number to follow its progress. For exchanges, we’ll send a confirmation email with your updated order details.

🎁 Your Holiday, Made Simple

From decorating your home to resolving any issues, our goal is to make every part of your holiday season joyful and worry-free. At King of Christmas, we’re proud to be part of your traditions—and we’re here to make sure everything is perfect, right down to the last twinkling light.

Happy Holidays from all of us at King of Christmas! 🌟