As one knows, making a purchase comes with some thought-out decisions. The best way to realize what makes buying something smooth is to understand how to handle any inconveniences when it comes to a return or an exchange. Here at King of Christmas, we optimize customer satisfaction and the meaningful memories one makes with our holiday decor. The holidays are a time to celebrate with your loved ones and create the life you dream of. This is why we make returns or exchanges a simple process, enabling one to have precisely what is anticipated for this special time.
Understanding the Basic Protocol to KOC's Return Policy
You have purchased a King of Christmas item and, at this point, need to return or exchange it. Good news: our team is ready to help you along the way with enthusiasm and the knowledge to assist. Simply put, a return or exchange can only be made within 30 days of the original purchase being delivered. This gives our customers enough time to identify anything that is unsatisfactory. To initiate a return, our customers should reach out to our team via email or phone call. Our working hours vary, especially during the holiday season. Our updated hours of operation are on our website so our customers know when they can speak to a live agent. Any full-priced purchase item is eligible for a return or exchange, as open-box items are final sale. December 20th is the final date to process a return/exchange request for the present season.
Consider this simple checklist for a quick and easy return/exchange process.
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Is the item within 30 days of delivery?
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Do you have the original King of Christmas packaging?
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Did you initiate a return request with our customer service team?
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Was your item eligible for return?
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Have you sent the item back to our facilities before the December 20th deadline?
With those simple questions answered, you can ensure that you will have an easy transition regarding your order.
Your Step-by-Step Guide to Returning Your Product Smoothly and Quickly
You have received the return authorization and label! Congratulations! The next step to returning your item quickly and efficiently is to print the prepaid label. With a gentle hand, you can pack up your items in the King of Christmas packaging and put that label on the box. There are FedEx stores located throughout towns and areas, as well as the ability to request a FedEx pickup at your home. We ask that the previous label on the box be removed or covered completely. All items should be returned with everything they were received with. This will ensure that you receive your exchange/refund in a timely manner.
If the box you received the item in was damaged in transit, we ask that you contact our customer service team with photos, and a solution will be provided.
Common Issues With Your Product and How to Resolve Them
Opening your new item(s) is always an exhilarating experience, especially when it comes to your holiday decor. Something that may put a damper on your excitement could be an issue with the item you unbox. All of our items are handmade and packed, going through routine checks to ensure quality. If you experience any flocking discoloration on a white tree, we ask that you reach out to our customer service team with photos. With that being said, all of our items come with a warranty for any visible damaged parts (due to shipping or any unforeseen circumstances)—it's covered. We are happy to work with you to ensure that your decorations are in standing condition.
For most of our pre-lit trees, the item comes with a power pole that ensures an easy setup regarding the lighting. At times, there could be an issue, which is usually very easily solved by filling out our troubleshooting form on our website. Our customer service team will guide you through any wiring or electrical issues that may arise. Our pre-lit trees come with micro LED lights, which last up to 25,000 hours, and if one bulb goes out, the good news is that the rest stay lit! The bulbs for the trees are non-replaceable; however, they last for long periods, especially when using the timer.
Although we stand by our products' success, there may be a time when an item does not have all the parts it is supposed to come with. For example, our trees come with a storage bag, gloves, and a remote. If you are missing any items (including parts of the tree), please reach out to us, and we will quickly rectify the situation.
For a large artificial Christmas tree, it is often packed in multiple boxes. The shipping information will generally list if the item is coming in multiple packages. When checking the tracking number(s) for your item, please make sure you see if there are multiple tracking numbers. That will help ensure you receive all the packages. For any missing packages or a delayed delivery, we have a team ready to assist you in remedying the circumstances.
Knowing When and How to Contact Customer Support for Assistance
Help is readily available for any customers who need assistance. We are praised for our customer satisfaction and take pride in our team. When reaching out to our team via email, we ask that you include your order number or the email address used to place the order. Regarding phone calls, having the order number readily available is the fastest way to ensure speedy assistance. A quick and helpful resolution is always our ultimate goal!
If your item is in transit back to our facility, you can check the status of your return with the tracking number on the label of your box. Regarding any exchanges, you will receive an email confirmation with the details of your exchange order as soon as it is created.
Here at King of Christmas, we make shopping for your holiday memories simple and sweet, ensuring that your time spent on the holidays is bright!
