Returns and Exchanges | King of Christmas

Returns and Exchanges

King of Christmas is happy to offer returns/exchanges on eligible products (exclusions may apply*) within 30 days (and prior to Dec. 20th) of the order being delivered.
Returns/exchanges can't be made after December 20th of that year (even if the order was delivered less than 30 days prior). 
Any return/exchange must be in transit back to our facilities, by December 20th of that year to qualify.
Although King of Christmas offers free shipping for outbound products (exclusions may apply), there is a shipping and handling fee for returns. Please note that larger trees/multiple box items will have higher shipping and handling fees.

Refund Policy:
King of Christmas may reject and/or assess new fees for any non-approved / non-qualified returns or exchanges.
Any unauthorized returns (e.g. outside authorized time frame, used, damaged or contain non-recognizable items/materials) may result in a partial or zero refund.

Shipping and handling fees are deducted from the customers’ refund. All refunds are applied to the original payment method used at checkout. Once the return is received back at our facilities, the funds should appear in your account within 7-14 business days (however it may take up to 30 business days, depending on your bank).
To initiate a return/exchange, please visit our ‘Returns / Exchanges’ form here.

Store Credit:
Should the customer choose to receive store credit in place of a refund, the shipping and handling fee will be waived.

Returns for Defective Items:
For returns initiated due to a reported defect, the customer must first go through our Troubleshooting / Warranty claim process prior to initiating a return. If deemed defective, the return shipping and handling fee may be waived by a KOC representative. Should a customer choose to forgo the Troubleshooting / Warranty process, a return shipping and handling fee will be incurred.

*Exceptions/Exclusions:

  • Unfortunately, we are not able to accept any returns/exchanges that are not in their original KOC packaging. There are no exceptions to this policy.
  • “OPEN BOX” and clearance items are final sale and not eligible for return/exchange.
  • We do not accept returns/exchanges for trees 15 ft and above.